Lock in every lead
When you can't pick up, Latch texts the caller within seconds, finds out what they need and books them into your calendar.
- Keep your own number
- No app to learn
- Any UK network
You're up a ladder. Your phone rings. By the time you call back, they've booked someone else.
Rings out.
Texts back.
Every missed call gets a text from your business before they ring the next number.
Replies at 2am.
Nobody left waiting.
Texts and replies go out day and night. There's nothing to switch on.
Two times.
One reply to book.
Only slots that are really free in your calendar. You approve with YES, or let it book itself.
Your prices.
Word for word.
It only repeats what you've told it. Everything else, you price on the day.
How it works
Set up once in about half an hour. After that there's nothing to do but turn up.
You miss a call
Calls you don't answer go to your Latch number. You keep your own.
Missed callYou're under a sinkLatch texts them
Within seconds. It gets the job, postcode, urgency and their name, and answers their questions.
What do you need doing?Boiler's not firingI can do Tuesday 8–12…It's in your calendar
They pick a time that's free in your Google Calendar. You reply YES, or let it book straight in.
Handles the awkward ones too
It's not just a text-back. It knows when to step aside and get you.
Emergencies come straight to you
A gas smell, a flood or sparking? The customer gets safety advice first, and you get an alert at once so you can ring them.
You say yes
Every booking comes to you first. Reply YES or NO, or let it book straight in.
No made-up prices
It only repeats prices you've given it, word for word. Everything else, you price on the day.
Away mode
On holiday? Callers are told when you're back, or new jobs go to a mate who's covering.
Spam ignored
Sales calls get no reply. Suppliers and existing customers are passed to you, never booked in.
Price
One simple monthly price per business.
- Your own Latch number
- Texts back every missed call, day or night
- Books into your Google Calendar
- Away mode and a page for your chats and jobs
Questions
Anything else? Ask in the form below and we'll text you back.
Do I keep my own number?
Yes. Customers ring your usual mobile. Only the calls you don't answer are passed to Latch, and you can switch that off with one code.
What does the customer see?
A text from your business within seconds of the missed call. Latch finds out the job, the postcode, how urgent it is and their name, then offers them a time.
Do I have to approve every booking?
By default you get a text and reply YES or NO. If you'd rather, it can book straight into your Google Calendar.
Will it quote prices?
Never on its own. It only repeats prices you've given it, word for word, like a call-out fee. Everything else is "we'll price it when we see it".
What about emergencies?
A gas smell, a flood or sparking gets safety advice first, and you get an alert straight away so you can ring them.
What if I'm on holiday?
Turn on away mode. Callers are told when you're back, and you can book them in for after, or pass new jobs to a mate who's covering.
Do I need an app?
No. It all works by text, plus a simple page on your phone with your chats and jobs. Any UK network, iPhone or Android.
Get Latch
Leave your details and we'll text you to get you set up. We only use them to talk to you about Latch. Privacy notice